Operating models in different situations
What should be done in the event of a school accident? How are pupils' absences monitored and addressed? What is Wilma and how can it be used to communicate with schools?

In the event of an accident at school
The pupil’s guardian is usually responsible for arranging medical care for the pupil. Sudden illnesses at school are dealt with by the school health service. The school will report
any accidents involving pupils or students to the insurance company as soon as possible (within one week of the accident). Protector handles personal injury insurance for the municipality of Tuusula.
Accidents
In the event of an accident at school or in connection with school work, first aid is provided by the school nurse or doctor, if they are present, and secondarily by the teacher.
If an accident requires a visit to the doctor, seek treatment as soon as possible. You can seek treatment at a health centre, emergency room, first aid station or any private healthcare facility closest to you. If a specific treatment in the private sector has been recommended for the treatment of an illness or injury, you should check with Protecor in advance whether it is covered by insurance by submitting an E-medical certificate written by your doctor.
Insurance for schoolchildren
The municipality of Tuusula has insured pupils attending school in Tuusula and upper secondary school pupils. A representative of the school reports the accident online based on the information provided by the teacher/instructor on the Protector website(switch to another service) under Group accident. The report must be made as soon as possible after the accident, but no later than one week after the accident.
The child’s guardian or adult student can claim compensation for accident-related expenses directly from Protector online, by telephone or by email. The insurance number and the beneficiary’s account number must be provided when reporting the accident.
The insurance number is 3198169.
Claim compensation from Protector.
- online: Group accident insurance(switch to another service)
- by telephone: (+358) 020 741 4000 or
- by email: info@protectorvakuutus.fi.
The insurance is valid worldwide for the activities listed below when the municipality is the main organiser:
- activities in accordance with the pre-school and primary school curriculum, including practical training, camp schools and class trips,
- in mo ing and afte oon care,
- in daycare,
- youth and club activities, and
- at camps and on excursions.
The insurance covers the following in accordance with the insurance terms and conditions:
- public and private sector services; for follow-up care, a separate payment commitment must be obtained from the insurance company to cover the costs of private care;
- treatment costs in private or public healthcare without excess,
- reasonable travel expenses for examinations and treatment in the event of an accident,
- medicines and
- eyeglasses and helmets broken in an accident – requires an accident that has required medical treatment.
Dental accidents
In the event of a dental accident or toothache, contact the dentist who treats the school’s pupils. Treatment is free of charge for schoolchildren under the age of 19 who live in Tuusula.
Illnesses at school
If a pupil falls ill at school, their guardian will be contacted. If the teacher is unable to reach the guardian, they may contact the school nurse or the nearest health centre doctor if necessary.
The costs incurred due to a pupil’s illness are paid by the guardian. Health insurance covers part of the costs in accordance with general regulations. However, in order to receive compensation, a certificate issued by healthcare personnel is required, e.g. regarding the necessity of a taxi or ambulance.
It is important to keep the home and work telephone numbers of the pupil’s guardian up to date so that they can be contacted in the event of accidents or illnesses, for example.
Absences
In accordance with the curriculum guidelines, the education provider and school are obliged to monitor pupil absences. In Tuusula, the Measures in the event of pupil absences operating model is used to monitor absences.
ProSchool
Tuusula’s primary schools use the ProKoulu operating model. Each school has its own ProKoulu team, which oversees the implementation of ProKoulu activities at their school.
ProKoulu develops the school’s operating culture, teachers’ educational skills and guidance of pupils’ behaviour based on research data. ProKoulu has jointly agreed behavioural expectations, which are primarily guided by positive feedback. Shared behavioural expectations and jointly agreed operating principles strengthen the school’s sense of community and well-being at the school level.
Further information on the ProKoulu operating model is available on the Niilo Mäki Institute website.
This content has been translated using AI