Requests for information
You have the right to obtain information from public documents held by the authorities. You can request documents by sending us an information request via our online service.
Please note
Due to information system updates, submitting information requests using electronic forms will be unavailable from 3 October 2025 (starting at 2 p.m.) to 14 October 2025 (ending at midnight).
Have you lost your primary school leaving certificate and need it for dealing with another authority? Would you like to see a specific decision or minutes from a council meeting in 1995? You can request information about documents such as those mentioned above using the electronic forms on this page.
If your request conce s a public document, you do not need to justify your request or explain how you will use the information. When requesting information from a confidential document, which can only be disclosed under certain conditions, you must state the purpose for which the information will be used and verify your identity. We may also ask you for additional information if we need it to determine the conditions for disclosing the information.
Preparing a request for information
You can request documents by sending us an information request via digital services. You will find the links below. The request may require strong authentication using your bank credentials or mobile certificate.
Please specify your request as precisely as possible to facilitate the retrieval of information. For example, it is always advisable to provide the date or title of the document, if known.
A public document is, for example, a document conce ing a decision made by an institution.
A confidential document may be, for example, a document conce ing you or your dependant, such as a work certificate or a guardianship document. If you request an educational certificate, include the name of the school and your graduation year in your request. You can also request your student card.
If you are unable to use digital services, you can submit a free-form request for information to the registry by email or telephone.
Disclosure of documents
Depending on the type of document, the municipality may provide the requested information in electronic or paper form, or the documents may be viewed on site. We may charge a fee for paper printouts.
Electronic disclosure of data means providing data by email or, in the case of documents containing personal data and confidential information, providing data to the Suomi.fi Messages service.
If we send the document to the Suomi.fi Messages service, you must activate the service before sending the information request to the municipality.
Charges for documents
A document refers to a transcript or a copy of a document. In this context, documents are also equated with information and data materials that are provided in print, via a technical connection, electronically or in a comparable manner.
In accordance with Section 34(1) of the Act on the Openness of Gove ment Activities, no fee shall be charged for the disclosure of a document as a rule when
- information from the document is provided orally (excluding information requiring special measures)
- the document is made available for reading or copying at the authority's premises
- public documents stored electronically are sent to the person requesting the information by email
- The electronically stored document is sent to the party conce ed by email.
In the above-mentioned cases, however, we may charge for the costs incurred in retrieving the information and performing special measures on the material.
We do not charge a fee for providing documents when the provision of the requested document falls within the scope of the authority’s obligation to provide advice, consultation or information. These documents or situations include, for example:
- a protocol note informing the party conce ed of the decision
- a document which, by law, is submitted to an authority for the purpose of performing a prescribed supervisory task
- when implementing the right of elected officials, as stipulated in the Local Gove ment Act, to obtain information and documents that they deem necessary in the performance of their duties
- when exercising the right of access under the Data Protection Regulation (data conce ing oneself).
Processing time for information requests
We will respond to your request for information and provide the information as soon as possible, within two weeks (14 days) of receiving your request. If the processing and resolution of the matter require special measures or a greater than usual amount of work, we will provide the information or resolve the matter within one month (30 days) of your request.
Materials ordered from elsewhere
Building permit documents are available from the technical service point.
The technical service point of the Growth and Environment Division is responsible for providing information on building permits.
You can obtain social and health care documents from Keusotest.
Enquiries and requests for documents relating to social or health care can be addressed directly to the relevant authority, i.e. Keski-Uudenmaan hyvinvointialue Keusotelle. Such materials and documents include, for example, patient records, maintenance agreements, school or student health care documents, and mate ity clinic documents.
This content has been translated using AI