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Reminder about early childhood education activities

Children have the right to safe, high-quality early childhood education and pre-school education. However, guardians may sometimes have questions or concerns about the activities, in which case they can submit a complaint.

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Submitting a reminder about municipal early childhood education activities

If, as a parent or other guardian, you are dissatisfied with the quality of early childhood education or the treatment you receive, you should first contact the early childhood education staff and the daycare centre director to resolve the issue. If the matter cannot be resolved through discussion at your early childhood education centre, as the child’s guardian, you have the right to submit a reminder to the daycare centre director or early childhood education director in accordance with the Early Childhood Education Act (Section 54 of the Early Childhood Education Act). As a rule, the complaint should be made in writing.

Read more about the Early Childhood Education Act on the Finlex website.

Here’s how to create a reminder:

  1. The child’s guardian fills out a reminder form.(switch to another service) You can also write a free-form letter as a reminder.(switch to another service)
  2. In your complaint, you should describe in as much detail as possible the issue or issues with which you are dissatisfied. There is no set deadline for submitting a complaint, but it is advisable to do so as soon as possible.
  3. Municipal early childhood education: Send a reminder to Tuusula Municipality’s early childhood education services and deliver it to Tuusula Municipality’s education registry:
    Tuusulan kunta, kirjaamo, Sivistys/Varhaiskasvatus, PL 60, 04301 Tuusula
    Private early childhood education: The reminder should primarily be addressed to the person in charge of the facility/daycare centre that is the subject of the reminder.
  4. The reminder will be processed within one month of its submission, unless it is during an established holiday period, in which case the response time may be longer. If the matter requires more time to resolve, the person who submitted the reminder will be notified of the estimated processing time.

A reasoned response will be provided to the reminder, explaining how the matter has been investigated and what further action, if any, the reminder has led to. If you are not satisfied with the response you receive, please contact the sender of the response. The response cannot be appealed. However, filing a complaint does not affect your right to appeal the matter.

Further information is available on the website of the Lupa- ja valvontavirasto: 

Request for correction at Lupa- ja valvontavirasto

If you are dissatisfied with a decision concerning early childhood education, teaching or training, you can submit a request for rectification.

Further information is available on the website of the Lupa- ja valvontavirasto:

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