Instructions for booking

If you need help with the reservations, please contact TuusInfo, the centralised customer service of the municipality of Tuusula.

Rules, cancellation policy and keys

You can reserve shared facilities for your use during the day, in the evening and at weekends, depending on the facility. The times vary from facility to facility, and up-to-date information is available in the booking calendar of the facility booking programme and in the facility descriptions. As a rule, facilities can be booked as follows:

• school premises during the school year on weekdays from 4.30 p.m. to 10 p.m. and on weekends from 9 a.m. to 10 p.m.
• daycare facilities on weekdays from 5 p.m. to 10 p.m., on weekends from 9 a.m. to 10 p.m.
• Community facilities on weekdays and weekends from 8 a.m. to 10 p.m.

Keys and access badges

Locks vary depending on the room. Please familiarise yourself with the room instructions provided with your booking confirmation.

You can usually collect your access cards from TuusInfo. In some cases, you can also collect your school access cards from the school secretary or from the Livio key machine located at the school.

After each individual use, retu the access tag and keys to the same place where you picked them up. If you have a regular slot, you can keep the key for the entire reservation period. Keys picked up from the Livio machine must be retu ed to the machine after each use.

Report lost keys and access cards immediately to TuusInfo.

Usage fees

Tuusula residents and communities can reserve community facilities free of charge. Adult groups from Tuusula associations and communities can also reserve meeting rooms at the Jokela multi-purpose centre Monari, Kellokoski school and Hyrylä main library free of charge.

In other facilities, the price of a reservation varies depending on the facility being reserved and the customer group making the reservation. Please review the price lists. For more information on reservation pricing, please contact TuusInfo.

The booking period covers your entire use of the space, including preparations before the event and cleaning afterwards. The space cannot be used before the start of the booking or after it ends, so plan your schedule carefully.

Cancellations

Individual reservations must be cancelled seven days prior to the reservation by notifying TuusInfo. We will charge a fee in accordance with our price list for late cancellations of paid sessions.

If you do not need your reserved regular slot, cancel it in TuusInfo no later than two weeks before the slot begins. We will charge a usage fee in accordance with our price list for slots that are cancelled late. Please also cancel individual unused slots as soon as possible.

The municipality may cancel a session if it needs to use the space for its own purposes. We will notify you of any cancellations at least two weeks before the session, if possible.

Invoicing of reservations

We invoice individual bookings on a calendar month basis. We invoice regular school and sports facility bookings twice a year: in December for the autumn term and in May for the spring term.

Notify TuusInfo of any changes to your billing information.

Order and cleanliness

Please follow the rules and regulations for the rooms, cleaning instructions and other guidelines. There may be specific instructions and regulations for the premises, which we will provide with your booking confirmation.

If the premises are deliberately messed up, we will charge a minimum of €50 for cleaning.

Park your car in the designated parking space. Observe the traffic signs in the parking and courtyard areas, such as no-entry signs.

When you leave, ensure that the premises are tidy, the lights are off and the windows are closed.

Ensure that no unauthorised persons enter the premises during your shift. Ensure that exte al doors are closed during use and remain locked when you leave.

Failure to comply with the rules or causing continuous disruption may result in us cancelling your reservation rights temporarily or permanently.

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