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Customer Service TuusInfo

TuusInfo, the centralised customer service centre of Tuusula Municipality, serves residents, tourists, businesses and organisations, as well as municipal staff.

A customer service situation where the customer service representative and the customer are sitting at a table

TuusInfo opening hours

TuusInfo has moved to Särmä

TuusInfo will be operating from its new premises on the second floor of the Särmä business and service centre from Monday 14 September 2026.

Särmä’s address is Autoasemankatu 4. Tuusula Municipality’s customer service centre, TuusInfo, and other customer service facilities are located on the second floor, whilst the conference centre is on the third floor. From the shopping arcade on the ground floor of Särmä, there is access via stairs and a lift to the council’s premises.

Further information on the council’s customer services can be found in the attached leaflet.

TuusInfo service points are closed at weekends and on public holidays. On weekdays and on the eve of public holidays, TuusInfo is open until 2.00 pm.

Hyrylä Service Point / contact details and opening hours

Address: Särmä Business and Service Centre, 2nd floor (Autoasemankatu 4, 04300 Tuusula)
Email: tuusinfo@tuusula.fi
Telephone number: 09 8718 3070

Monday 8.00–17.30
Tuesday–Thursday 8.00–16.00
Friday 8.00–12.00

Jokela Service Point / contact details and opening hours

Address: Jokela Library (Keskustie 20, 05400 Jokela)
Email: tuusinfo@tuusula.fi
Telephone number: 09 8718 3070

Wednesdays 10.00–17.00 (Please note: telephone service available only until 16.00)
Lunch break 13.00–13.30

Kellokoski Service Point / Contact details and opening hours

Address: Kellokoski Library (Kuntotaival 2 B, 04500 Kellokoski)
Email: tuusinfo@tuusula.fi
Telephone number: 09 8718 3070

Thursdays 10.00–17.00 (Please note: telephone service available only until 16.00)
Lunch break 13.00–13.30

Feedback on local authority services

You can provide feedback on the council’s services to TuusInfo. Alternatively, you can use the online services.

TuusInfo’s services

At the customer service desk, you can get help with, for example:

  • for matters relating to HSL transport (the E-pass is not accepted as a means of payment)
  • municipal services, such as booking boat moorings and allotments
  • at the tourist and cultural information centre
  • when booking venues.

The Hyrylä service point also sells Tuusula merchandise, such as mugs, water bottles, T-shirts and hoodies.

TuusInfo also provides:

  • based on feedback from local residents, in collaboration with experts
  • Facebook’s #FiksaaTuusulaa service.

Latest News

The TuusInfo service point in Hyrylä will be closed on 10–11 September 2026

The Hyrylä branch of TuusInfo, the Tuusula municipal customer service centre, will be closed on Thursday 10 September and Friday 11 September. The closure is due to the move to new premises at the Särmä business and service centre.
Särmä
The façade of the Särmä Business and Service Centre, as seen from the A staircase

Suomi.fi messages to be used in official communications from Tuusula Municipality

The municipality of Tuusula will switch to using Suomi.fi messages as the primary method for delivering official communications from 14 April 2026. This change is based on a legislative amendment that requires public authorities to deliver official communications primarily via Suomi.fi messages.
Customer service
A person holding a mobile phone with a notification on the screen about the launch of Suomi.fi messages

Access to the main library courtyard by car will change

Due to progress on the construction site, access from Autoasemankatu to the main library courtyard will change on Tuesday, 28 October. The current route to the courtyard will be closed, and the new route will run from the bend in Autoasemankatu.
Tuusinfo
A red-brick building with the word "library" written on it can be seen behind the leaves.

This content has been translated using AI