Suomi.fi messages to be used in official communications from Tuusula Municipality
The municipality of Tuusula will switch to using Suomi.fi messages as the primary method for delivering official communications from 14 April 2026. This change is based on a legislative amendment that requires public authorities to deliver official communications primarily via Suomi.fi messages.
From 14 April 2026, messages from local authorities will primarily be sent electronically via the Suomi.fi Messages service.
Once you have activated Suomi.fi messages:
- you will receive an email notification when a message from the authorities arrives
- You can read the message in the Suomi.fi messages inbox after logging in securely, either via the online service or the Suomi.fi messages app.
It depends on the service whether the full content of the message can be found in the Suomi.fi inbox or whether you will be redirected to the authority’s online service.
Reminder messages sent to your email address never contain links. However, messages sent via the Suomi.fi Messages service may contain links.
How to enable Suomi.fi messages
Suomi.fi messages become available to you once you have authenticated yourself using your online banking credentials or a mobile certificate when accessing an authority’s online service, such as a local authority’s online services or those of Kela, the Police or the Tax Administration.
When you log in, an electronic inbox for Suomi.fi messages will be created for you, where you will receive digital mail sent by the authorities. Enter your email address and the verification code sent to it. Once you have done this, Suomi.fi messages will be available to you.
Tuusula Municipality recommends that you sign up for Suomi.fi messages. Electronic messages from public authorities ensure that you receive them quickly, whilst also improving cost-effectiveness and reducing your environmental impact by cutting down on the use of paper mail.
Documents to be submitted via Suomi.fi messages
The Municipality of Tuusula submits the following documents, amongst others, to Suomi.fi messages:
- administrative decisions (decisions by public officials, decisions by administrative bodies)
- documents relevant to the handling of an administrative matter (e.g. a notice of hearing, a request for information)
- procedural decisions, such as a summons to an inspection or oral hearing, notification of a hearing, the transfer of a document to the competent authority or the conduct of an inspection, as well as a request to supplement a document or provide further information
- other documents relevant to the case, such as those subject to consultation, claims made by the authority and other parties, and reports that may influence the outcome of the case
- responses to requests for information under the Freedom of Information Act.
Advice, customer service messages or discussions are not provided via Suomi.fi messages.
Can I use Suomi.fi messages to send messages to the local authority?
No. Residents cannot send messages to Tuusula Municipality via Suomi.fi messages; instead, they must use the online services or other specified channels.
Who is affected by the change?
The change applies to all adults who use strong authentication to access public authorities’ online services – for example, via online banking credentials or a mobile certificate – and who have not yet activated Suomi.fi messages.
The change does not apply to people who do not conduct their business online or use the Suomi.fi ID. The change does not affect minors or those under guardianship.
If you already use Suomi.fi messages, your online services will continue as normal.
Which of Tuusula Municipality’s online services will start using Suomi.fi messages?
- Decisions regarding early childhood education and pre-primary education (the Daisy system and Suomi.fi messages will be introduced during April)
- library reminders and invoices (Suomi.fi messages are already in use in the Koha library system)
- Decisions regarding basic education (Wilma system; the introduction of Suomi.fi messages will take place later in 2026)
- Tuusula Municipality’s online forms (Tuusula Municipality’s digital services portal).
Can I still receive paper mail from the local council?
Yes. If you wish to stop receiving Suomi.fi messages, you can change this setting in the service settings. Once you have opted out, you will not be prompted to set up the service again for the next 365 days, even if you log in to a public authority’s service.
You can reactivate Suomi.fi messages at any time if you wish. When you carry out online transactions after the 365-day period has expired, you will be redirected back to Suomi.fi messages.
Further information
The Digital and Population Data Services Agency is organising webinars for the public in April on the transition to digital government mail.
Other useful links:
This content has been translated using AI